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turning on

Marlene — May 13, 2018 12:03PM PDT

my helix cuff charges, red light on then changes to white light when plugged in. After unplugging lights go out and nothing happens when I press main button.

1 Community Answers

Christina Reynolds - May 14, 2018 at 02:59PM PDT

Ashley Chloe C

Hello Marlene,

Thank you for writing in to give us an opportunity to help you!

Please try a reset of your Cuff if you are able to.

To reset your Helix Cuff, please insert the headset into your method of charging (e.g. computer).  Then press the volume up and volume down button on the Helix Cuff unit at the same time and hold for 5 seconds or more until the LED flashes twice.

This will reset the headset and it will begin charging (indicated by a red light). If it is completely charged, it will change to a white light.

If these instructions do not work for you or if you have any additional questions or concerns, please send an email to and we’ll be happy to help!

Please note our customer support hours are Monday – Friday 9am – 6pm Pacific Time.

Thank you,


AshleyChloe Support Team

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