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Help: stopped charging

Stephen — Nov 28, 2017 11:37PM PST

Hi purchased 2 headphones from the Kickstarter project. One headset has stoped charging. Red light comes on when conn3cted to a charger, but light does not change to white to indicate charg3d.

I have changed charger and tried a reset by holding both volumes keys for 5 seconds...

1 Community Answers

Lola - Nov 30, 2017 at 07:53AM PST

Ashley Chloe C

Hello Stephen,

Thank you for your question. Please contact our support team at so we can further assist you. We hope to resolve your situation as quickly as possible.

Ashley Chloe Team

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