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Help: stopped charging

Stephen — Nov 28, 2017 11:37PM PST

Hi purchased 2 headphones from the Kickstarter project. One headset has stoped charging. Red light comes on when conn3cted to a charger, but light does not change to white to indicate charg3d.

I have changed charger and tried a reset by holding both volumes keys for 5 seconds...


1 Community Answers

Lola - Nov 30, 2017 at 07:53AM PST

Ashley Chloe C

Hello Stephen,

Thank you for your question. Please contact our support team at support@ashleychloe.com so we can further assist you. We hope to resolve your situation as quickly as possible.

Best,
Ashley Chloe Team

rated : 1 Up Down

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