Troubleshooting

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There are no answers to this question FUSE tech specs Jennifer Miller — Nov 27, 2017 12:49PM PST How long will the battery in the new Fuse last while listening to music? This question has received the maxim...

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initial charging

how can I tell if it is charging? I don't see an indicator. I thought I charged it overnight, but still can't turn it on.

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turning on

my helix cuff charges, red light on then changes to white light when plugged in. After unplugging lights go out and nothing happens when I press main button.

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Helix Cuff won’t turn on?

I got a Helix Cuff as a Christmas gift and love it, but lately I’ve had trouble charging and turning it on. When plugged it has a red light for a few minutes (maybe 10 mins) before disappearing (no white light,...

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How do I best attach the smaller silicone tips?

How do I best attach the smaller silicone tips? They’re so small and stiff that I’ve had trouble attaching them and the larger sizes don’t stay in my ears.

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Help: stopped charging

Hi purchased 2 headphones from the Kickstarter project. One headset has stoped charging. Red light comes on when conn3cted to a charger, but light does not change to white to indicate charg3d. I have changed...

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The cuff has a white light like it is charged, but when I unplug it from charger it will not come on

I have tried resetting using the volume buttons, but it never changes from the white light, does not blink.

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