Troubleshooting

How to reset Helix Cuff?

To reset the Helix Cuff, plug the Helix Cuff in to charge. After the Helix Cuff is plugged in, press the Volume up and Volume Down simultaneously and hold for 5 seconds or more until the LED flashes twice. ...

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What if I have connection issues?

The signal of the Bluetooth may be weakened if the source device is covered or blocked by other objects, and this applies to all Bluetooth devices. Indeed, the human body is the biggest source of interference i...

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Help! My Helix Cuff isn't the right color?

If you have the Black and Black Helix Cuff and you do not believe this is the correct color, it actually is. The black color on the metal polished surface may appear lighter or darker depending on lighting. The...

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What if Helix Cuff doesn't stay charged?

Please use the following questions for troubleshooting: Do you see the red light when it is charged? When it is completely charged does it change to white? Please try resetting the Helix C...

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How do I open the charging port?

We've heard that customers have found some difficulty in opening the charging port. That's why we made this video to showcase the most convenient way of going about this task. If you cannot open the charging p...

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What is your return policy?

If you are unsatisfied with your purchase through the site, www.rowkin.com will provide a refund for the cost of the product. You have 14 days from the date of shipment to request a full refund provided you ret...

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