What if Helix Cuff doesn't stay charged?

Please use the following questions for troubleshooting:

  • Do you see the red light when it is charged?

  • When it is completely charged does it change to white?  

Please try resetting the Helix Cuff. To reset it,  please insert the headset into your method of charging.  After this, press the volume up and volume down at the same time and hold for 5 seconds. This will reset the headset and it will begin charging (indicated by a red light). If it is completely charged, it will change to a white light.

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